Customer Testimonials
Thanks to Infinity of Baton Rouge for everything. Sean Johnson and Mike Kyle are awesome to work with. Thanks for everything.
I was very please with the services I received at the dealership. Would recommend it to anyone.
Very Smooth Process & Business with the purchase of our INFINITI! We appreciate our Salesman Reggie Sheppard with the great assistance. Highly Recommended. Thanks!
We enjoyed shopping for a vehicle without any pressure. We are very please with the purchase of our new QX60.
Klay Menard and Mr. Paul were very professional. They were very knowledgeable to all the questions we asked. We love the wonderful experience and appreciate all the care. Mr. & Mrs. Muse
I came in on a Saturday morning and was greeted very fast and taken care of very well, very satisfied
Great service! Klay was an amazing person, great guy really good at his job. Everything was clean it was an amazing experience
I don't mind getting oil change here, we got all the conveniences!! People are very nice too!!
Dealership always gives excellent service on anything we have done there. Very friendly and helpful crew.
It was the best service I had in a very long time my sales person mr.clay Menard was very helpful he explained everything hos
I had an absolutely amazing experience today with my dealer Klay! Thanks for helping me to find the perfect vehicle for me and my family.
Klay Menard with INFINITI Baton Rouge and his team were excellent! Their commitment to service, communication, and my family were a bar above the rest! Definitely recommend, and highly valued!
I had a great buying experience here. I highly recommend that you ask for Reggie Sheppard to help you find a vehicle. He was kind, informative, and responsive to all of my questions throughout the process of purchasing my vehicle.
Don't waste your time going anywhere else! Stop here first and save yourself a lot of time and headache. Mike Kelly and Klay Menard made purchasing our car pleasant, quick, and simple. They were professional, honest and upfront about everything. Thank you both.
Vance Moore helped us find the perfect Certified pre owned INFINITI best suited to our need. The process was low pressure and I have to say the best vehicle buying experience ever! I can’t recommend this dealership and sales team enough!
Love the customer service staff & Tina Lanoux!!! AWESOME SERVICE!!!
Convenient, professional, personable, and excellent customer service. Shelly provided an exceptional experience. Happy to refer BR Infinity to family & friends.
You get 5 stars bc of Sarah C. I’m really upset that I wasted my time for this Apple Play to only last 3 days
I absolutely love this place. I got my car services there and the service writer was super nice and even helped me with a few specials I was unaware of. Very nice place and very professional people.
From the first contact with Vance he worked with me to find the vehicle that suited me. It was an easy process and everything was throughly explained to me. The other employees I spoke too were very nice and helpful also. I would definitely choose them again for my purchase of an automobile.
Excelente
I I hate having to go in for vehicle repair anywhere, but INFINITI of Baton Rouge makes the visit a lot more tolerable! The facility is welcoming, and accommodating.
Awesome experience and superb customer service!!! I recently purchased an INFINITI Q50 Red Sport 400 and I love it! Mike Kyle was my salesman (Please ask for him)! Mike answered all of my concerns! He was very patient and knowledgeable. When I left the dealership I was confident that I had received a GREAT DEAL on my new purchase!!
Sales person very helpful Dealership very clean
I will likely be an INFINITI buyer for life. Largely because of their service department. Tim Landry and Shelly always take care of me and make Me feel special.
David provided excellent customer service while I was purchasing my car. He kept in touch with me without coming across too pushy. He gave me room to think over my decision, but honestly educated me on the vehicles I were interested in during the process. I am truly looking forward to the quality experiences during the life of maintaining my INFINITI. Thanks David!
Nicest people
Very clean environment. The service representative was very personable and help to my needs during my visit
Great vehicle…great service department team.
You want to buy a new vehicle? Go here! Ask for James. He took care of us in every way. Kept us comfortable while we waited any length of time & if things were wrong, he fixed it. Not only did they take care of us, each person I came in contact with was kind & all smiles. Would converse about things outside of all things vehicle as well. There's always a stigma around car dealers, I had some myself, but I have to say, they are all down to earth & show they are human too. I highly ...
The time I spent purchasing my QX55 was reasonable and without pressure. Kim was very friendly and patient with me. She offered me a beverage, and made sure I was comfortable the whole time.
The Service Department is like one big family. Great job guys!
Very good experience and I would let family and friends know about my experience with INFINITI of Baton Rouge.
Awesome and professional dealership. Salesman never bother you while waiting to get vehicle servicing. Everyone is a delight.
Fantastic experience. No pressure purchase. Would recommend to anyone interested in Infinity. Bernie was phenomenal.
I have been an INFINITI of Baton Rouge customer for over 5 years and their service team communication and support has been outstanding!
Always good service , clean facility, good WiFi, and coffee!
Keep up the Great Service! Time is everything to people on the go. Love you Guys!!
Bernie Hahn was most helpful with the purchase of our new vehicle. After the purchase he took time to explain how to work everything in the car. Excellent customer service!!!!
I very much enjoyed my time at Infinity in Baton Rouge, I never felt pressured at any time. This is my third purchase of my QX80, If I decide to buy another Infinity in the future I will go back to Baton Rouge.
Well this is my third QX80 I purchased from Baton Rouge Infinity... I think that this speaks for itself!!!
I had a repair done to my Q70 and Haylee was helpful thru the entire process! You guys are the best!!
friendly staff! waiting area very clean!
We had been there for some time to get the car fixed but what I appreciated about Infinity was that they made sure that the car was in Tip-Top running shape before we drove up out of there and it was a doll done correctly
Just leased my new Infinite Q50 which I love! Bernie and Jonathan both were very professional and knowledgeable and made the process so easy. I highly recommend Infinite of Baton Rouge, Bernie and Jonathan.
Good customer service! They take good care of my car each time I go!
Vehicle pick up and drop off could not be easier. Very comfortable waiting area. Team associates always friendly and helpful. Would not take my car anywhere else.
Great customer service. Quality work.
The best place for INFINITI services, great customer service as well, very Friendly people, they do awesome work, ask for Haley in service, she great...
Best ever customer service experience thus the reason why I purchased another QX80. Great product and exceptional customer service. Keep up the fantastic work. Thanks.
professional service and friendly atmosphere 😎
Ms. Kimberly Guidry is the best!!! She really made my car buying experience smooth sailing! I can not thank her enough! So happy to be apart of the INFINITI of Baton Rouge family!! Thanks again Ms. Kim!!!
My mom (Joyce) just purchased a vehicle from here. She said the service she received from Brett and Kim was amazing. Everything went smoothly.
I was looking for a used VW Tiguan online all the way from Colorado to Florida because the used car market is garbage right now. I found a black Tiguan at INFINITI in Baton Rouge. I called asking about the car getting Thomas on the phone. He had me fill out the application online. A short time later Mr. Paul the finance guy called me to go over my options. Yes I have in the tank credit from a bad car accident a couple years ago that is in legal still. Mr. Paul worked the numbers with my down payment ...
I’d had my eye on an INFINITI QX50 for a few months and finally decided to pull the trigger on it. I looked at another INFINITI dealership closer to home, but they didn’t have the combination of interior and exterior colors I wanted, so I decided to come to INFINITI of Baton Rouge. Not only did I receive a more than fair trade in offer for my 2020 RR Evoque, but they had the exact color combination I was looking for in the QX50 on the lot. The car buying experience was nothing short of amazing. David did an ...
My husband and I had been looking on line for an INFINITI QX50and had even contacted a dealer out of state that we never could speak with the same salesperson. We drove to Baton Rouge and was greeted by Bernie. Bernie was very detailed about the particular vehicle we wanted. Show us details that the vehicle had that we hadn’t read about. We thanked him for all his assistance. Before we left he gave us brochures of the vehicle with his business card. After a week we decided to purchase locally and called Bernie. Told him which vehicle ...
Highly recommend!! Bought my INFINITI with someone else but brought it to INFINITI for transmission issues and they repaired my timing chain and a transmission hose with no problem in a timely manner! Shelly Communicated with me very well and was so helpful. I highly recommend
Called in got a hold of Kim, and she was nothing short of AMAZING throughout the whole process! Very professional, thank you Kim for all of your assistance. Top notch service, and I’d highly recommend.
I was very pleased with my car buying experience at Infinti of Baton Rouge. It was worth the 90 minute drive from New Orleans to get the car I wanted in the color I loved ( blue). My salesperson was Kim and the finance guy was johnathan- I can highly recommend these two! They made the process easy with no pressure.
Buying experiencing was awesome. No pressure and was an overall great experience
My experience with Mrs Kimberly M.Guidry was awesome she’s experienced in everything you need to no I don’t think I could have done this the way it was done without her we really appreciate everything she did Thank you for it all
Overall, I had a great experience with INFINITI of BR. I could not have asked for better service and more friendly people. My salesperson, Kim Guidry was awesome, knowledgeable, and gave me the best price from the start! Also, the business manager, Jonathan made the trade-in/buying process a breeze!
After having a DIFFICULT time trying to get closer dealerships to answer my emails/texts...we drove the 5 1/2 hours from MS to Baton Rouge get the car I wanted. And I’m so GLAD we did! This was THE EASIEST dealership I’ve ever been to. From the beginning of my internet inquiry all the way thru buying car/finished process. Everyone here was so so nice! My saleswoman KIM Guidry was AMAZING! I didn’t feel pressured in any way to buy the car. She is so energetic and sweet! She even kept in touch with me afterwords to ...
After having a DIFFICULT time trying to get closer dealerships to answer my emails/texts...we drove the 5 1/2 hours from MS to Baton Rouge get the car I wanted. And I’m so GLAD we did! This was THE EASIEST dealership I’ve ever been to. From the beginning of my internet inquiry all the way thru buying car/finished process. Everyone here was so so nice! My saleswoman KIM Guidry was AMAZING! I didn’t feel pressured in any way to buy the car. She is so energetic and sweet! She even kept in touch with me afterwords to ...
Kimberly Guidry was a pleasure to work with. She made my car buying experience a so easy! I’m thrilled with my new INFINITI!
Had a wonderful experience with Kimberly and the other staff memories !!!! Class A all the way
They are invariably polite, informative, and punctual! I feel that I can ask anything, and if possible they will accommodate. I am happy to work with IBR!
Great customer service and great price on my new QX60. Thanks Kimberly Guidry!
Service is always great and the team is awesome enjoy the time there and they never disappoint wouldn’t take my cars anywhere else this is my 8th INFINITI
INFINITI if Baton Rouge gave me one the best sales experiences of all time!! My sales person Kim Guidry was knowledgeable, patient, friendly, and made the experience fun. I think I found my new BFF! 😉 👯♂️ Thanks INFINITI of Baton Rouge I will be back. #QX55
Best Luxury dealership in Baton Rouge. Just bought my third car from Bernie Hahn. Easiest purchase I’ve ever had.
Kimberly Guidry made my car buying experience a pleasure! The whole process was top notch and stress free. I'm thrilled with my new INFINITI!
Kimberly Guidry was a pleasure to work with. She made my car buying experience a pleasure! I’m thrilled with my new INFINITI!
Kimberley Guidry is the best at INFINITI of BR! She makes your car buying experience so pleasurable that you just want to go back to visit her after you drive off the lot! Go see her! She is amazing! - Janna LeGrange
Kimberley Guidry is the best at INFINITI of BR! She makes your car buying experience so pleasurable that you just want to go back to visit her after you drive off the lot! Go see her! She is amazing! - Janna LeGrange
This company is so reputable, I felt comfortable holding my new car over the phone with Michael. He chatted with me on the phone all day and got me set up to come and pick my car up so that the pick up process would go smoothly. We experienced some hiccups getting financed, and even though we showed up close to closing, he stuck around and saw the transaction through hours later. It was phenomenal service on his behalf and I left a happy customer, knowing I now have a reliable and beautiful pre-owned Lexus that will last me for ...
The best car buying experience of all time! INFINITI of BR is extremely fair with both their trade in value and used car pricing. David is a wonderful salesman who made buying a car a stress-free experience, along with Jonathan in Finance. I definitely will be back to buy my next vehicle!
Customer service is awesome at infinity of Baton Rouge. Everyone is so nice, caring, and, energetic. I look forward to getting my car serviced.
A huge thank you to Kimberly G. and the INFINITI staff for making my purchase a breeze 😊
We always have experienced a friendly and knowledgeable staff from our Service Consultant Shelly Graves and Our Salesman David Spires
Brought my vehicle in for wheel and tire repairs. I was provided a loaner while I waited for repairs to be completed over several days and was kept informed of progress. My service Rep. was very helpful and overall the experience was a good one!
Everyone cares about my needs no matter how large or small The service department is outstanding. If I need a loaner car they have it ready for me. If the time is short I can wait in the most attractive and well appointed waiting area...a great place to read or write or just catch your breath with a fresh cup of coffee(Community of course). Hope to have many more years of driving an Infinity.
My husband and I had a great experience with Brian Hopkins when purchasing our Nissan Rogue! Thanks again for being so helpful!
I cannot say enough about this dealership! They didn’t pressure me but helped me to be exactly where I needed to drive away in this QX80. After speaking on the phone, I was so impressed with the knowledge of the salesperson that I drove 3 hours to deal with him on my new vehicle.
I had a great experience purchasing my new QX 60!! My sales consultant Bernie Hahn was both personal and professional. He demonstrated a wealth of knowledge regarding the features of the different Infinity models. The business manager Jonathan Hutchens completed our buying process. Thanks to Bernie and Jonathan for a great experience!!
I have owned several models of INFINITI cars and would always go to the dealership in Metairie and all ways had mediocre service. After recent purchase of 2020 QX60 I decided I would no longer deal with that dealership and would take the drive roughly an 1 hour to have my vehicle serviced . The experience was awesome from start to finish and love how I was able to track my status and being greeted by Ms. Tiffany. She was awesome took care of all my needs and showed me how to place an order for some items I wanted for my suv . ...
Matt was a huge help in making my dreams of owning a QX80 come true! Thanks for all your help and making it all go so smoothly!
Thank you Kimberly Guidry for all of your help getting me into the perfect car!! Love it and the incredible service at INFINITI of BR!
To the point dealership, great communication, knew what I wanted and excellent follow through.
Great experience, great service!! Highly recommended giving them your business!!
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