Customer Testimonials

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Google Apr 24, 2024

My Service Attendant Mr Taylor Tyler was AWESOME and very caring, helpful and informative.

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Google Apr 21, 2024

Excellent and personalized service. Kim was personable and knowledgeable. Everyone was friendly and helpful

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Google Apr 20, 2024

Absolutely love the service after the sale. I was able to drop my vehicle off. I was placed in a loaner vehicle which is an awesome service. Courteous professional staff. Shelly my service advisor is the best she and Ms Audra are the best. They completely remove all anxiety. I trust my vehicle with them they make sure i have all the information to make better decisions about my vehicle. I am so grateful to your entire service dept. i went to pick up my vehicle something had happened down the street and all their power was off the were ...

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Google Apr 19, 2024

As always, excellent service from the advisor and technician! Great brand quality and great service.

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Google Apr 17, 2024

I could not have asked for a more satisfying and pleasing service.

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Google Apr 16, 2024

Shelly with INFINITI of Baton Rouge is always working with my schedule and my Distance of travel to dealership and this is Always a True Blessing to Me

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Google Apr 6, 2024

Thank you to Kim Guidry and the entire sales team at INFINITI of Baton Rouge for an awesome car buying experience. Every part of the sales process was seamless and efficient.

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Google Mar 28, 2024

Tim Landry and Shelly are top notch in service department. They go above and beyond to make sure your experience is personal and do their very best to always make sure your vehicle is serviced appropriately, as expeditiously as possible, and fairly. I consider them Friends and am glad I get to have a vehicle from this dealership as I always know I will be taken care of. And didn’t mean to leave Tina out or the others! Great service dept all Around

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Facebook Mar 27, 2024

I learned about Mrs. Donna Charles trading Services from a neighbour who highly recommended her. She provided us with best and accurate trading service and I am beyond impressed with the results. The customer service was amazing and she went above and beyond for us. The results looked better than i ever expected. We will absolutely be using her again. We really appreciate her for earning $10,050 as weekly profit return for us from an investment of $1000 within a space of 1 weeks and We would highly recommend her to anyone looking for a broker services! to help handle their trading Needs! ...

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Google Mar 22, 2024

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Google Mar 17, 2024

Both Shelly Graves who took care of me and Tim the manager are exceptional.

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Google Mar 15, 2024

I purchased an INFINITI QX60 yesterday and I love it. My sales person Sabrina was so nice and patient with me. I told her what I was looking for and she found exactly what I wanted. Couldn't have asked for a better experience.

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Google Mar 15, 2024

I bought an INFINITI G35 in 2004. I had to trade it in 2023. Best car I’ve ever owned! I had to replace brakes and tires a few times, but not until 19 years later, did I start to have problems. After 19 years, I guess my baby was wearing out. I cried when I realized I would have to give her up, and sobbed the day I had to leave her. I doubt that many INFINITI owners keep a vehicle that long, but mine was so reliable. We were a great fit, and I loved that car!! I hope your experience with ...

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Google Mar 6, 2024

David Spokes has been very helpful, attentive to our questions and responsive to our requests for information about Laura's 2023 QX 60.

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Google Mar 5, 2024

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Google Feb 19, 2024

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Facebook Feb 11, 2024

I recommend it hands down, kudos to what I called the A team: Mike Kyle, Blake at finance and Ben used car sales manager. They made the transaction so smooth and not only they provided me transportation from the airport but also had everything ready so I could head back home (NWA) early and on time. Thanks so much team.

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Google Feb 7, 2024

Thanks to the excellent service and dedicated staff, working with Mrs. Tina and Mrs. Lewis is always a pleasure. With a complimentary wash and vac, my Q looks brand new, as if straight off the showroom floor. Ready to hit the road in my Q to INFINITI and beyond!

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Google Feb 5, 2024

Chad LeBlanc and Tim Landry are the best. I had some issues come up and they had them resolved in no time at all! My friends can't even get their dealerships on the phone sometimes much less get their issues resolved. TY! Guys!

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Facebook Feb 5, 2024

I had a few issues come up and I reached out to Chad LeBlanc. He was my Sales Consultant and wow! He's amazing. He had my issues resolved within no time! I highly recommend!

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Facebook Feb 1, 2024

Our experience buying a QX60 at INFINITI of Baton Rouge was the easiest and most FUN car purchase we've ever made. Both Kim and Bernie made us feel like family. My husband and I could not believe we were ACTUALLY enjoying the entire experience (because let's be real, buying a car is usually a huge hassle). Trust me when I say you'll be in the hands of good people when doing business there! Also, no one likes going into the dreaded business office to wrap up the deal, but Blake Miller made it painless. KUDOS to the ...

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Google Feb 1, 2024

Our experience buying a QX60 at INFINITI of Baton Rouge was the easiest and most FUN car purchase we've ever made. Both Kim and Bernie made us feel like family. My husband and I could not believe we were ACTUALLY enjoying the entire experience (because let's be real, buying a car is usually a huge hassle). Trust me when I say you''ll be in the hands of good people when doing business there! Also, no one likes going into the dreaded business office to wrap up the deal, but Blake Miller made it painless. KUDOS to the ...

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Google Jan 28, 2024

Excellent customer service and service reps are very knowledgeable and helpful.

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Google Jan 24, 2024

Great service always

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Google Jan 18, 2024

As far as car buying goes, Infinity of Baton Rouge is about as efficient and comfortable as it gets. We came to terms quickly, financing didn't take long, and I was out enjoying the new car shortly.

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Google Jan 18, 2024

The staff was very friendly but service took a extremely long time.

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Google Jan 6, 2024

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Google Jan 6, 2024

Kimberly Guidry at INFINITI is the best. Very responsive to our needs; always willing to answer our questions. I would return to Kimberly at INFINITI in Baton Rouge in a heartbeat.

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DealerRater Jan 2, 2024

We recommend your dealership to anyone we know looking for a car. Very satisfied both with purchase and service

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Google Dec 31, 2023

I purchased a QX60 today and Kim Guidry and Chad LeBlanc were exceptional. Kim was very patient, knowledgeable and personable throughout the entire process. She and Chad both checked on me constantly to make sure I was comfortable and Kim even hung around after hours to make sure I understood the features on my new truck. I thank you both for making this a pleasant experience .

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DealerRater Dec 29, 2023

Service rep was very knowledgeable about the issue I was having with my car. Service desk worker also played a big roll in making sure I had a loaner car well my vehicle was being serviced, thanks Melaine. I would say just keep up the great work.

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Facebook Dec 18, 2023

We had such a wonderful car buying experience at INFINITI of Baton Rouge. Our salesman Chad LeBlanc was extremely knowledgeable and took great care of us. We are very happy with our new car!

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Google Dec 17, 2023

I love my new 2024 QX60. I usually dread buying a car but our salesperson Chad LeBlanc made the process super easy and comfortable. He was very knowledgeable about all of the features and even knew about Infiniti’s competitors to provide comparisons! He gave us a great price and we walked away super happy.

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DealerRater Dec 14, 2023

Service Rep., Tina Lanoux always provides a 5-Star Experience. Ask for her whenever you go.

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Google Dec 2, 2023

Our experience with InfinitBR was amazing! Joe Speck helped us from start to finish and went above and beyond to make sure we were satisfied with the vehicle we purchased. The process was simple and stress-free. Make sure to go see the Joe in sales and the Joe in finance. Great guys! Thanks so much INFINITI BR.

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Google Nov 13, 2023

Luke took good care of me through the buying process and made the experience as easy as possible. Thanks for your help!

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DealerRater Nov 6, 2023

Wonderful staff and awesome service very attentive to detail will be back and highly recommend

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Google Nov 4, 2023

Joe Speck, Blake and the entire team at INFINITI Baton Rouge were a pleasure to work with. Thank you for your attentive service. I highly recommend anyone in the market for a vehicle to stop by INFINITI of Baton Rouge 💜

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DealerRater Oct 27, 2023

We had a pleasant experience all the way around. David Spikes was very knowledgeable about the QX60 and made the process quick and easy

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DealerRater Oct 20, 2023

Service was provided in a timely manner and I was extremely pleased with the entire process

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DealerRater Oct 16, 2023

My experience with the service center has always been very good. They are knowledgeable and professional.

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DealerRater Oct 13, 2023

Great service! We were promptly greeted by INFINITI personnel and we followed the progress of the job online, we were promptly notified when job was completed .

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Google Oct 8, 2023

It had been over 10 years since I purchased a vehicle. They were very helpful and patient with me. Chris R., Sabrina and Dorian were all very helpful.

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Facebook Oct 8, 2023

They were professional, kind and helpful. I am so thankful for how patient they were with me 🙂

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Google Sep 30, 2023

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Google Sep 22, 2023

I recently bought a car from Infinity of Baton Rouge. Chad LeBlanc is a very knowledgeable and professional salesperson. I would highly recommend him and Infinity of Baton Rouge to all my friends.

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Google Sep 15, 2023

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Google Sep 6, 2023

Last week I had the catalytic converter changed on our INFINITI QX 60 at INFINITI of Baton Rouge. Even though there’s a dealership 20 minutes away from my house, I chose to have the work done nearly two hours away in Baton Rouge because I value good customer service. Tina Lanoux was professional from the very 1st phone call, giving us a fair quote and keeping us updated on the repair process until the time of completion. This isn’t my first time visiting INFINITI of Baton Rouge’s service department and won’t be the last! They always seem to ...

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DealerRater Sep 2, 2023

This is my third vehicle with INFINITI of Baton Rouge. They facility is always clean and well appointed and staff is very nice and helpful.

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Google Sep 1, 2023

So happy! Love my QX80! Everyone was great. Chad goes above and beyond to make the experience great!

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DealerRater Aug 31, 2023

I love the INFINITI product so much that I purchased it again !!!! First Time for me !!

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DealerRater Aug 29, 2023

The dealership was neat and clean and the person was friendly and professional. I truly was impressed.

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DealerRater Aug 18, 2023

The dealership was neat and clean and the people were friendly and professional. I was impressed.

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DealerRater Aug 12, 2023

Always has had a very good reputation in Baton Rouge Respectful and well known for great service and good deals

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Google Aug 5, 2023

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Google Aug 2, 2023

This is my first INFINITI and I am so happy with my purchase! Kim is very helpful and we truly enjoyed working with her on this purchase. She makes sure she is available to answer any questions that I have about my new car. The whole process was an easy and wonderful experience! Thank you for great customer service!

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Facebook Aug 2, 2023

Worked with Chad on my purchase and it was seamless! Wonderful experience, friendly service, great vehicle!

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Google Jul 7, 2023

I’ve know Joe Speck for a couple of years now. So, when I was in the market to buy, he was the first one I contacted. The process was seamless. From start to finish, it was about 3 hours. I had my 9 year old daughter with me the entire time and he entertained her when she was getting antsy, and provided her with snacks also! I’d highly recommend Joe for all of your car needs!

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Google Jul 1, 2023

Ask for Joe when you shop at Infiniti/Acura!!!! Such a down to earth, knowledgeable salesman. He wasn't pushy at all and he helped us find the perfect SUV for us at a great price. And, when INFINITI refused to take care of an issue we had with the car, he paid for it out of his own pocket because he felt that it was the right thing to do. We would give him 10 stars if we could.

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DealerRater Jun 28, 2023

They take very good care of their customers. They are very friendly and show concern. The facility is very nice and clean.

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DealerRater Jun 23, 2023

Amazing experience. Bernie is very helpful. We have purchased 2 vehicles frozen him and will continue to do so!

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DealerRater Jun 23, 2023

Very impressed with how Kimberly was able to meet all my expectations! I would recommend them to anyone.

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Google Jun 6, 2023

I'm proud to say this is my 4th INFINITI vehicle! I'm very pleased with the services provided by the dealership (new, certified used, and service work). I am enjoying my most recent purchase and look forward to continuing to work with them in the future!

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Google Jun 3, 2023

If you're looking for a fair deal, go see Bernie Hahn at INFINITI of Baton Rouge. Very easy to deal with, no smoke and mirrors, great product and one heck of a guy. Thanks Bernie!

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Facebook May 24, 2023

Terrific service; really nice people; Bernie goes beyond the limits to take care of me. Would not go anywhere else.

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DealerRater May 23, 2023

I was greeted when arrived. Consultants were very friendly and informative. My wait was very pleasant. Car washed after tires rotated and oil changed. I love my INFINITI and the service that is always rendered. Didn't have to way too long. That made me very happy.

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Facebook May 21, 2023

We had a wonderful experience at INFINITI of Baton Rouge. Kim made the whole process very easy. Would definitely recommend you go and see her if you’re looking to purchase a INFINITI. We love our new 2023 QX80.

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Google May 6, 2023

Chad went above and beyond to make this a terrific experience from start to finish. No surprises, final numbers exactly as negotiated. Everyone we came in contact with at the dealership made us feel welcomed and part of the family. They made the process effortless!

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Google Apr 29, 2023

Everyone in the service department is polite and kind during my visit. My q50 was diagnosed and serviced the same day without issues.

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DealerRater Apr 14, 2023

Always greeted and treated with utmost courtesy. Efficient and dependable staff. Waiting area very comfortable.

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Google Apr 11, 2023

Great dealership Michelangelo Kyle was my salesperson and he is absolutely the best! He went above and beyond for me and my pettiness and never complained. He is so nice and very professional. Highly recommend him if you are looking for a car.

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DealerRater Mar 31, 2023

Pleasant atmosphere. Clean facility and kind staff. I left feeling appreciated as a cousyomer and would recommend this dealership to anyone. Thank you for caring.

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Facebook Mar 31, 2023

Just purchased a Certified Pre-Owned QX60. Mike Kyle and Luke Hargus were the sales people helping me. Everything went smooth and this is my third purchase of a used INFINITI from INFINITI of Baton Rouge.

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Facebook Mar 28, 2023

Fast and friendly service!!!!

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DealerRater Mar 24, 2023

Very courteous and professional service. Communication was a top priority. My agent was very personable and kept me updated.

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Google Mar 21, 2023

I had the best car buying experience at INFINITI of Baton Rouge! Thanks to my salesman Deremy who made my experience top tier! If you are looking to purchase a car please go see him! You won’t regret it! Loving my 2021 INFINITI Q60!

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DealerRater Mar 17, 2023

Good, friendly, efficient service. Will continue to use. Answered all questions. Clean, quiet waiting area.

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Facebook Mar 17, 2023

My wife and I wanted to get a new INFINITI and talked with Chad LaBlanc. Surprised he wasn't like most car salesmen . No pushy talk and gave us a great deal. I would recommend him and INFINITI of Baton Rouge to anyone that is thinking of buying an INFINITI . He went through all the features on the car since it was so high tech also. Car was delivered clean and on time.

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DealerRater Mar 16, 2023

Great communication & knowledge of vehicle.made sure we had all questions answered. Very polite & welcoming. Would definitely recommend dealership.

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Facebook Mar 16, 2023

Klay Menard of INFINITI sales consultant was extremely helpful in my purchase of my vehicle. Thank you so very much. With your assistance the experience was very good in purchasing my SUV. Thank you! Rhonda Robertson

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DealerRater Mar 15, 2023

This dealership went above and beyond to make my first luxury purchase a great one!

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Google Mar 15, 2023

Klay Menard sales consultant was absolutely wonderful to work with in purchasing my vehicle today. I appreciate his professionalism and going to great measures to seal the deal. Thank you Klay Menard! Rhonda Robertson

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Google Mar 12, 2023

Klay Menard did great. Honesty goes a long way with me and he possesses it in abundance. Thank you from the sales to finance!!!!

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DealerRater Mar 11, 2023

Great, friendly, informative service. Sent emails on status of the service being done on my vehicle. Would recommend them to anyone interested in a great car!

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Google Mar 4, 2023

Kim gave me a 10 star experience!! She made my process easy & delightful! Kim made sure that I understood all of the features that QX60 has! I’m definitely recommended her to all of my family & friends!!! Thanks again Kim for your expertise & outstanding customer service!!!

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Facebook Mar 4, 2023

Bernie Hahn provided exceptional service. The process was quick and informative. If you are looking to make a purchase, this is your place.

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Google Mar 1, 2023

The service department is so professional. I came in for a stuck hood and George was so knowledgeable and kind. I appreciate everyone for there dedication and hard work.

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DealerRater Feb 25, 2023

Quick friendly service. No problems so far. Would recommend them to anyone in the market.

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Google Feb 25, 2023

Ms Sabrina Pentney gave me the best customer service! She was polite and willing to go the extra mile to help me get the car I wanted. Made sure I was informed with everything and always kept a smile on her face and used her Spanish to try and communicate with my husband and father in law while she heard me translate. You are awesome Ms Sabrina! Thank you! God bless you!

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Facebook Feb 24, 2023

Go see Chad!!! Positive, trustworthy energy! He helped me get a new QX55 and I’m in love. Chad walked me through every step of the process. I felt like I was in great hands the entire time. 10 out of 10 would recommend!!!

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Facebook Feb 22, 2023

Excellent service and care! Everyone was so nice, helpful, and not at all pushy! Luke need a great job of finding a vehicle for me that was in my price range and fit my needs. Both Luke and Mike made the car buying experience not so stressful! Blake in the finance department was also very attentive to my financial restrictions. Will definitely recommend!!

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Facebook Feb 15, 2023

If your looking for an exceptional customer service experience…INFINITI of Baton Rouge is where you need to go! Klay and Sean are First Class and made sure this Chic drove home with her dream ride! Happy Valentine’s Day to me!❤️ And Klay his new name is Valentino!

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Facebook Feb 2, 2023

Super happy with the service we received from Bernie Hahn and INFINITI of BR. Bernie was very kind and great with keeping us up to date and informed. In fact, everyone at the dealership was very friendly and helpful!

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Google Feb 2, 2023

I usually hate dealing with car dealerships, especially the sales people, but INFINITI of Baton Rouge along with my salesman Klay, have changed my mind. Every call & text was answered. The service was outstanding, even in the service department. Most importantly, I love my car!

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Facebook Jan 26, 2023

Go see Kimberly! She was a pleasure to do business with.

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DealerRater Jan 23, 2023

Best service department in which I deal with. Great people all around. Tim and Sarah are outstanding and will keep me coming back for service.

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Google Jan 13, 2023

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Google Jan 13, 2023

Sabrina was my sales consultant and her customer service skills were exceptional . Thank you Sabrina and Mr Paul for helping me get exactly what I wanted today … HIGHLY RECOMMEND..

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DealerRater Jan 11, 2023

Fabulous and will tell family and friends to go there. They make sure all your needs and wants are met.

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Google Jan 1, 2023

My experience with Kimberly M. Guidry, my personal Sales Consultant was Top Notch. She was professional, diligent, patient, and made me feel special. I'm a INFINITI owner for infinity and beyond. ~Dr. Dell Mars


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