Customer Testimonials
Buying experiencing was awesome. No pressure and was an overall great experience
My experience with Mrs Kimberly M.Guidry was awesome she’s experienced in everything you need to no I don’t think I could have done this the way it was done without her we really appreciate everything she did Thank you for it all
Overall, I had a great experience with INFINITI of BR. I could not have asked for better service and more friendly people. My salesperson, Kim Guidry was awesome, knowledgeable, and gave me the best price from the start! Also, the business manager, Jonathan made the trade-in/buying process a breeze!
After having a DIFFICULT time trying to get closer dealerships to answer my emails/texts...we drove the 5 1/2 hours from MS to Baton Rouge get the car I wanted. And I’m so GLAD we did! This was THE EASIEST dealership I’ve ever been to. From the beginning of my internet inquiry all the way thru buying car/finished process. Everyone here was so so nice! My saleswoman KIM Guidry was AMAZING! I didn’t feel pressured in any way to buy the car. She is so energetic and sweet! She even kept in touch with me afterwords to ...
After having a DIFFICULT time trying to get closer dealerships to answer my emails/texts...we drove the 5 1/2 hours from MS to Baton Rouge get the car I wanted. And I’m so GLAD we did! This was THE EASIEST dealership I’ve ever been to. From the beginning of my internet inquiry all the way thru buying car/finished process. Everyone here was so so nice! My saleswoman KIM Guidry was AMAZING! I didn’t feel pressured in any way to buy the car. She is so energetic and sweet! She even kept in touch with me afterwords to ...
Kimberly Guidry was a pleasure to work with. She made my car buying experience a so easy! I’m thrilled with my new INFINITI!
Had a wonderful experience with Kimberly and the other staff memories !!!! Class A all the way
They are invariably polite, informative, and punctual! I feel that I can ask anything, and if possible they will accommodate. I am happy to work with IBR!
Great customer service and great price on my new QX60. Thanks Kimberly Guidry!
Great service. Friendly faces and work well with you.
Service is always great and the team is awesome enjoy the time there and they never disappoint wouldn’t take my cars anywhere else this is my 8th INFINITI
INFINITI if Baton Rouge gave me one the best sales experiences of all time!! My sales person Kim Guidry was knowledgeable, patient, friendly, and made the experience fun. I think I found my new BFF! 😉 👯♂️ Thanks INFINITI of Baton Rouge I will be back. #QX55
Best Luxury dealership in Baton Rouge. Just bought my third car from Bernie Hahn. Easiest purchase I’ve ever had.
Kimberly Guidry made my car buying experience a pleasure! The whole process was top notch and stress free. I'm thrilled with my new INFINITI!
Kimberly Guidry was a pleasure to work with. She made my car buying experience a pleasure! I’m thrilled with my new INFINITI!
Kimberley Guidry is the best at INFINITI of BR! She makes your car buying experience so pleasurable that you just want to go back to visit her after you drive off the lot! Go see her! She is amazing! - Janna LeGrange
Kimberley Guidry is the best at INFINITI of BR! She makes your car buying experience so pleasurable that you just want to go back to visit her after you drive off the lot! Go see her! She is amazing! - Janna LeGrange
This company is so reputable, I felt comfortable holding my new car over the phone with Michael. He chatted with me on the phone all day and got me set up to come and pick my car up so that the pick up process would go smoothly. We experienced some hiccups getting financed, and even though we showed up close to closing, he stuck around and saw the transaction through hours later. It was phenomenal service on his behalf and I left a happy customer, knowing I now have a reliable and beautiful pre-owned Lexus that will last me for ...
The best car buying experience of all time! INFINITI of BR is extremely fair with both their trade in value and used car pricing. David is a wonderful salesman who made buying a car a stress-free experience, along with Jonathan in Finance. I definitely will be back to buy my next vehicle!
Customer service is awesome at infinity of Baton Rouge. Everyone is so nice, caring, and, energetic. I look forward to getting my car serviced.
A huge thank you to Kimberly G. and the INFINITI staff for making my purchase a breeze 😊
We always have experienced a friendly and knowledgeable staff from our Service Consultant Shelly Graves and Our Salesman David Spires
Everyone cares about my needs no matter how large or small The service department is outstanding. If I need a loaner car they have it ready for me. If the time is short I can wait in the most attractive and well appointed waiting area...a great place to read or write or just catch your breath with a fresh cup of coffee(Community of course). Hope to have many more years of driving an Infinity.
My husband and I had a great experience with Brian Hopkins when purchasing our Nissan Rogue! Thanks again for being so helpful!
I cannot say enough about this dealership! They didn’t pressure me but helped me to be exactly where I needed to drive away in this QX80. After speaking on the phone, I was so impressed with the knowledge of the salesperson that I drove 3 hours to deal with him on my new vehicle.
I had a great experience purchasing my new QX 60!! My sales consultant Bernie Hahn was both personal and professional. He demonstrated a wealth of knowledge regarding the features of the different Infinity models. The business manager Jonathan Hutchens completed our buying process. Thanks to Bernie and Jonathan for a great experience!!
I have owned several models of INFINITI cars and would always go to the dealership in Metairie and all ways had mediocre service. After recent purchase of 2020 QX60 I decided I would no longer deal with that dealership and would take the drive roughly an 1 hour to have my vehicle serviced . The experience was awesome from start to finish and love how I was able to track my status and being greeted by Ms. Tiffany. She was awesome took care of all my needs and showed me how to place an order for some items I wanted for my suv . ...
Matt was a huge help in making my dreams of owning a QX80 come true! Thanks for all your help and making it all go so smoothly!
Thank you Kimberly Guidry for all of your help getting me into the perfect car!! Love it and the incredible service at INFINITI of BR!
To the point dealership, great communication, knew what I wanted and excellent follow through.
Great experience, great service!! Highly recommended giving them your business!!
We highly recommend Kimberly Guidry at INFINITI of Baton Rouge. She helped easily find the QX80 that was perfect for us. She was also super helpful in helping us set the car up and understand all of the amazing features!!!
Ms Kimberly Guidry is an excellent Sales Person at Infinity of Baton Rouge. Got my New QX60 Luxe. In Love
Mrs. Kimberly Guidry took care of me in such a professional manner. I came in, told her what I wanted. She found the exact match of my request. The buying process was stress free. If you’re ever in need of an INFINITI, come see Kim Guidry at INFINITI BR!
Kimberly M. Guidry was the Best!!! Absolutely Friendly And Very Thorough with every piece of information that was needed!! Made Me feel so comfortable in purchasing!!!! Customer Service Was Everything!!!!
Shelly Graves is the absolute BEST customer service representative. She’s knowledgeable, efficient and takes great care of her customers.
Customer service is fantastic
Professional, friendly service! David & Jonathan were great!
Very good dealership. Friendly staff, salesman and all.
Bernie Hahn made the hassle of buying a new car an enjoyable experience. He was very knowledgeable and professional. Thanks again Bernie!
AWESOME EXPERIENCE!!!! James Graves and Jeff Jones did an awesome job assisting me!!!!
My 2018 INFINITI Q50 3.0T was repaired satisfactorily under warranty.
I would like to thank Kim Guidry for helping me make this Christmas one to remember for my wife. Kim, you made the buying experience easy and stress free. Thank you so much!
Kim guidry.. I bought a INFINITI. my experience was excellent. Kim was great. my experience was the best I ever had.
Kimberly was so professional to meet our vehicles needs. Having a construction business I have bought over a 100 vehicles. This experience was by far the best.
Beautiful & clean showroom. Very professional no pressure sales team. Wonderful experience overall 10/10!!! I highly recommend visiting INFINITI of Baton Rouge for your next luxury vehicle purchase!!
Great selection with a no hassle process. David was very knowledgeable of the brand and easy to work with. Would recommend them and buy from them again.
Jeff Jones was a very attentive salesman who conducted a user-friendly, virtual application process. The dealership was very clean and everyone was extremely courteous while social distancing!
EVERYTHING!! Overall awesome definitely MATT AND PAUL!
I recently purchased a vehicle at INFINITI BR and had a wonderful experience. Kim Guidry was my sales associate and did an amazing job. She went above and beyond to ensure all my needs were met and she exceeded my expectations. She made sure the entire process was easy and stress fee. Thanks again Kim!
Always service with a smile. Excellent place to service your vehicle.
This is my third infinity. I had my last infinity, q45, for 16years. Loved that car.. hope my new one lasts that long. All employees I have dealt with are excellent.
We had an excellent experience in buying our new QX80. I would highly recommend Kimberly Guidry! And Brett Kemp ! Wonderful people. Easy to work with. ❤️
It was service as usual.. for some reason the personable experience is getting worse and worse. The service to the car was great as usual.
INFINITI of Baton Rouge always delivers Top Notch 5-Star Service!!! INFINITI of Baton Rouge NEVER disappoints!! Ask for Tina Lanoux in the Service Department...she's THE BEST!!!
Mr. Jerry Amoroso did a wonderful job in assisting me on my new vehicle. He is #1 great customer service. Thank you again!!👍🏽
Unmatched customer service!
Sales and quality of vehicle.
I had the pleasure of working with Kimberly as my Sales Representative. She matched me with a beautiful Q50 Sport! Kimberly took the time to understand my situation and figure out exactly what I wanted in a car. I also had the opportunity to meet Andrew and John Fabre. They went above and beyond to help me find my dream car. I appreciate everything they did and would highly recommend INFINITI of Baton Rouge.
It has been a pleasure working with Bernie and Johnathan. This is my second infinite and the experience was wonderful. Great service and great men. Thank you very much. Brenda R. Turnbull
Have been satisfied with their sales and service.
Love love love INFINITI of Baton Rouge!!! I’ve driven a Qx56 for 5 years. I’ve always had it serviced at INFINITI! Let me just say the service department is absolutely amazing. April and Tim have always made sure I was taken care of. Never have I had a bad experience!! I told myself I would NEVER drive anything else. Well last week it was time for a new one after 144,000 miles! 😳 Eddie was such a blessing! He was so helpful and not like any sales person I’ve had. Just so nice and down to earth. They didn’t ...
The Service Department is the best. I wouldn’t take my vehicle anywhere else. The quality of the work and ease of working with the Service staff are outstanding!
We travelled 2 hours to get our QX80. My husband did all of the negotiating over the internet and on the phone. Jordan and Kim were great to work with. I highly recommend them!
Kim and everyone at INFINITI of BR were super helpful and went above and beyond to accommodate us on our purchase. We drove from out of town to purchase and would absolutely recommend making the trip for anyone searching for the perfect INFINITI whether traveling from near or far!
My first experience with INFINITI and what a great one it was. From the Sales Team, Finance and Management it made car buying a pleasant transaction.
My husband recently purchased a preowned vehicle from your dealership. The sales person was extremely pleasant as was the finance person. After the purchase and after the 3 day return policy something changed not with the sales rep or finance agent, it was the manger. I will not publish on this forum what I witnessed and how I perceived things turned. My four star rating is strictly for the sales rep, and finance agent. I would like to speak with you, the owner privately. So, let me know how that can be arranged.
I purchased a vehicle from INFINITI of BR last night and had an unbeatable experience from start to finish! The INFINITI I was searching for was not in stock but they were absolutely relentless in finding what I wanted while respecting my price range. They found me exactly what I wanted and ensured the vehicle was in pristine condition before it was even shown to me. I was communicated with the entire time the search was ongoing. Mr. John is absolutely awesome and Matt Shoptaugh was a pleasure to work with! I can’t say enough great things about this ...
Awesome Service!!! They really pay attention to detail.
Great experience! Jerry Amoroso is a great, no-hassle, likable salesman.
David Spikes was great!! He answered all of my pestering texts about cars until we found the right one for me!!
Mr. Jeff Jones was AWESOME!! He was very helpful throughout the entire process from fairly evaluating my trade-in to leaving with my new-to-me QX50!! Would definitely recommend him to anyone I know looking for a new car.
Great Dealership. I have bought a few cars from Infinit of Baton Rouge. James is a stand up guy and a great salesman!
Had service visit with Shelley. Service is always above and beyond and this was no different. Wouldn’t shop anywhere else. Thanks Shelley!!
5 STAR Treatment everytime I arrive from start to finish!!! Pleasant, Courteous, Knowledgeable Staff...Clean showroom/waiting area with a variety of tasty refreshments on hand while waiting...Ease of transfer via shuttle or loaner if needed...Tina, Cecil, Mike, & Tony take very good care of me! Very Pleased to have my vehicle serviced at INFINITI of Baton Rouge!
Great experience from beginning to end. Never felt pressured and always felt informed of my best options
Great experience from beginning to end. Never felt pressured and always felt informed of my best options.
Great Service and Great People!! I worked with James Graves and Kimberly Guidry on my CPO purchase. These two did a phenomenal job and I would highly recommend this dealership.
Great experience with this dealership and with Bernie Hahn. I've interacted with them for almost ten years and their customer service is terrific. I recommend INFINITI of BR and Bernie to anyone who is interested in purchasing or leasing.
Great experience with this dealership and Eddie Egnew. Very patient and quick with everything that was needed for me to make my purchase!
I just recently leased my 3rd INFINITI from the Baton Rouge dealership and received excellent service as usual from Bernie Hahn. He is attentive, professional and knowledgeable. He began contacting me about a month ago to discuss my needs as I neared the end of my current lease that didn’t end until August 2020. When I decided I was ready to get out of my lease a little early, he accepted the challenge and worked out the perfect deal to get me into something new. There is no question that customer service is a priority at INFINITI of Baton Rouge ...
After buying my car at Infinity of Baton Rouge, I have enjoyed my experience completely. Not only has the car performed well, but the service has also been perfect.
Thank you Eddie, for being very helpful and understanding. But more importantly patient!! Customer service was awesome! Today was a wonderful experience.
Professional and courteous staff with top quality service technicians that you can trust. I strongly recommend INFINITI of Baton Rouge.to all. Happy I reside in a city with an exceptional INFINITI dealership that lets you know how much you are valued as a customer.
I went to INFINITI of Baton Rouge purchased a vehicle the same day I went my salesman was Eddie he did a great job very friendly and will have you laughing the whole time great customer service and the buying process was fast. Mr.Paul was excellent very knowledgeable about the paperwork and his cars. If you are in the market for a used vehicle ask for Eddie great salesperson he go by what you like not what he want you to get 😂
Eddie was very helpful. He and the finance guys did what it took to make me happy and ultimately make the sale. I came from Hammond and will come again in the future if I need to purchase another vehicle. I appreciate their patience and staying after hours in order to serve me.
Just purchased a vehicle from Acura/INFINITI. Our salesperson Eddie Egnew was very professional, knowledgeable and easy to work with. We could not be happier with the vehicle or the purchase process. Everyone at the dealership treated us with great customer service. Will recommend to family and friends.
I arrived at the service department at closing time. Tim had my car brought out and let me check out even though the register was closed. As if this wasn’t enough, he noticed a plastic piece sticking out from under my car and secured it with a special clip. My door was making a squeaking noise when he opened it so he brought out a tool to secure a bolt which to stoped the noise. Meanwhile, the young lady checking me out noticed that the battery in my key was running low so she replaced it. The service at ...
Loved the customer service Eddie was such a great help! Definitely recommend you go see him
Mr. Eddie did a wonderful job with helping me get into my DREAM car. He was extremely patient, friendly and very helpful. I would definitely recommend him to everyone I encounter that’s shopping for a new ride!
Just picked up my third INFINITI. David and INFINITI of BR are the greatest. No hassles, tell him what I would like, presents it and everything taken care of. In and out within couple hours or have just worked over the phone and had car delivered. Their service department is super great too! I plan to continue coming back...
I bought a certified INFINITI q50 today from Eddie and I was very impressed with his professionalism. He was very attentive and answered all my questions. Jessica was also a great help setting up my appointment and following up with me. I love my new car and and glad I chose this dealership. Thanks again eddie for a great shopping experience with no hassles.
From the service department to the sales department, there's something a little extra special about INFINITI of Baton Rouge that keeps me coming back as a repeat customer. My service is always convenient and efficient, and my buying experiences have not been pushy. They have worked with me in all departments to make decisions that are best for my family and me. I've shopped and driven other luxury brands, but the family feel and top notch service are what keep me coming back. Thanks to all at INFINITI of Baton Rouge!
I love Eddie with Acura/INFINITI used cars. He was very helpful from beginning to end. I told him two vehicles I was interested in and he kept me informed with each one on specific things I was looking for. I decided on the Q60 3.0T and he went over everything with me. I had got in a wreck that totaled my car so I was dealing with insurance and trying to buy a car all at the same time. Eddie and Andrew (used car manager) made the process amazing and smooth. Even had my car ready to take home ...
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