Customer Testimonials

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Google May 15, 2022

I had a great buying experience here. I highly recommend that you ask for Reggie Sheppard to help you find a vehicle. He was kind, informative, and responsive to all of my questions throughout the process of purchasing my vehicle.

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Google May 13, 2022

Don't waste your time going anywhere else! Stop here first and save yourself a lot of time and headache. Mike Kelly and Klay Menard made purchasing our car pleasant, quick, and simple. They were professional, honest and upfront about everything. Thank you both.

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Google May 12, 2022

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Google May 8, 2022

Vance Moore helped us find the perfect Certified pre owned INFINITI best suited to our need. The process was low pressure and I have to say the best vehicle buying experience ever! I can’t recommend this dealership and sales team enough!

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Google May 7, 2022

Love the customer service staff & Tina Lanoux!!! AWESOME SERVICE!!!

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DealerRater May 5, 2022

Convenient, professional, personable, and excellent customer service. Shelly provided an exceptional experience. Happy to refer BR Infinity to family & friends.

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DealerRater Apr 24, 2022

You get 5 stars bc of Sarah C. I’m really upset that I wasted my time for this Apple Play to only last 3 days

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Google Apr 5, 2022

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Google Mar 17, 2022

I absolutely love this place. I got my car services there and the service writer was super nice and even helped me with a few specials I was unaware of. Very nice place and very professional people.

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Facebook Mar 10, 2022

From the first contact with Vance he worked with me to find the vehicle that suited me. It was an easy process and everything was throughly explained to me. The other employees I spoke too were very nice and helpful also. I would definitely choose them again for my purchase of an automobile.

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Google Feb 26, 2022

(Translated by Google) Excellent (Original) Excelente

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Google Feb 16, 2022

I I hate having to go in for vehicle repair anywhere, but INFINITI of Baton Rouge makes the visit a lot more tolerable! The facility is welcoming, and accommodating.

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Google Feb 16, 2022

Awesome experience and superb customer service!!! I recently purchased an INFINITI Q50 Red Sport 400 and I love it! Mike Kyle was my salesman (Please ask for him)! Mike answered all of my concerns! He was very patient and knowledgeable. When I left the dealership I was confident that I had received a GREAT DEAL on my new purchase!!

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Facebook Feb 10, 2022

Sales person very helpful Dealership very clean

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Facebook Feb 5, 2022

I will likely be an INFINITI buyer for life. Largely because of their service department. Tim Landry and Shelly always take care of me and make Me feel special.

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Facebook Feb 2, 2022

David provided excellent customer service while I was purchasing my car. He kept in touch with me without coming across too pushy. He gave me room to think over my decision, but honestly educated me on the vehicles I were interested in during the process. I am truly looking forward to the quality experiences during the life of maintaining my INFINITI. Thanks David!

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Google Feb 1, 2022

Nicest people

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DealerRater Feb 1, 2022

Very clean environment. The service representative was very personable and help to my needs during my visit

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Google Jan 28, 2022

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Facebook Jan 27, 2022

Great vehicle…great service department team.

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Google Jan 23, 2022

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Google Jan 7, 2022

You want to buy a new vehicle? Go here! Ask for James. He took care of us in every way. Kept us comfortable while we waited any length of time & if things were wrong, he fixed it. Not only did they take care of us, each person I came in contact with was kind & all smiles. Would converse about things outside of all things vehicle as well. There's always a stigma around car dealers, I had some myself, but I have to say, they are all down to earth & show they are human too. I highly ...

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DealerRater Dec 21, 2021

The time I spent purchasing my QX55 was reasonable and without pressure. Kim was very friendly and patient with me. She offered me a beverage, and made sure I was comfortable the whole time.

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Google Dec 10, 2021

The Service Department is like one big family. Great job guys!

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DealerRater Dec 8, 2021

Very good experience and I would let family and friends know about my experience with INFINITI of Baton Rouge.

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DealerRater Nov 26, 2021

Awesome and professional dealership. Salesman never bother you while waiting to get vehicle servicing. Everyone is a delight.

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DealerRater Nov 25, 2021

Fantastic experience. No pressure purchase. Would recommend to anyone interested in Infinity. Bernie was phenomenal.

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Facebook Nov 17, 2021

I have been an INFINITI of Baton Rouge customer for over 5 years and their service team communication and support has been outstanding!

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Google Nov 10, 2021

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Facebook Nov 8, 2021

Always good service , clean facility, good WiFi, and coffee!

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DealerRater Nov 5, 2021

Keep up the Great Service! Time is everything to people on the go. Love you Guys!!

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Facebook Oct 24, 2021

Bernie Hahn was most helpful with the purchase of our new vehicle. After the purchase he took time to explain how to work everything in the car. Excellent customer service!!!!

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DealerRater Oct 20, 2021

I very much enjoyed my time at Infinity in Baton Rouge, I never felt pressured at any time. This is my third purchase of my QX80, If I decide to buy another Infinity in the future I will go back to Baton Rouge.

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DealerRater Oct 14, 2021

Well this is my third QX80 I purchased from Baton Rouge Infinity... I think that this speaks for itself!!!

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Facebook Sep 27, 2021

I had a repair done to my Q70 and Haylee was helpful thru the entire process! You guys are the best!!

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Facebook Sep 25, 2021

friendly staff! waiting area very clean!

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Google Sep 23, 2021

We had been there for some time to get the car fixed but what I appreciated about Infinity was that they made sure that the car was in Tip-Top running shape before we drove up out of there and it was a doll done correctly

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Facebook Aug 20, 2021

Just leased my new Infinite Q50 which I love! Bernie and Jonathan both were very professional and knowledgeable and made the process so easy. I highly recommend Infinite of Baton Rouge, Bernie and Jonathan.

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Google Aug 16, 2021

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Facebook Aug 12, 2021

Good customer service! They take good care of my car each time I go!

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Google Jul 27, 2021

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DealerRater Jul 22, 2021

Vehicle pick up and drop off could not be easier. Very comfortable waiting area. Team associates always friendly and helpful. Would not take my car anywhere else.

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Facebook Jul 22, 2021

Great customer service. Quality work.

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DealerRater Jul 20, 2021

The best place for INFINITI services, great customer service as well, very Friendly people, they do awesome work, ask for Haley in service, she great...

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DealerRater Jul 18, 2021

Best ever customer service experience thus the reason why I purchased another QX80. Great product and exceptional customer service. Keep up the fantastic work. Thanks.

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Facebook Jul 15, 2021

professional service and friendly atmosphere 😎

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Facebook Jul 14, 2021

Ms. Kimberly Guidry is the best!!! She really made my car buying experience smooth sailing! I can not thank her enough! So happy to be apart of the INFINITI of Baton Rouge family!! Thanks again Ms. Kim!!!

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Google Jul 4, 2021

My mom (Joyce) just purchased a vehicle from here. She said the service she received from Brett and Kim was amazing. Everything went smoothly.

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Google Jul 4, 2021

I was looking for a used VW Tiguan online all the way from Colorado to Florida because the used car market is garbage right now. I found a black Tiguan at INFINITI in Baton Rouge. I called asking about the car getting Thomas on the phone. He had me fill out the application online. A short time later Mr. Paul the finance guy called me to go over my options. Yes I have in the tank credit from a bad car accident a couple years ago that is in legal still. Mr. Paul worked the numbers with my down payment ...

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Google Jun 29, 2021

I’d had my eye on an INFINITI QX50 for a few months and finally decided to pull the trigger on it. I looked at another INFINITI dealership closer to home, but they didn’t have the combination of interior and exterior colors I wanted, so I decided to come to INFINITI of Baton Rouge. Not only did I receive a more than fair trade in offer for my 2020 RR Evoque, but they had the exact color combination I was looking for in the QX50 on the lot. The car buying experience was nothing short of amazing. David did an ...

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Google Jun 28, 2021

My husband and I had been looking on line for an INFINITI QX50and had even contacted a dealer out of state that we never could speak with the same salesperson. We drove to Baton Rouge and was greeted by Bernie. Bernie was very detailed about the particular vehicle we wanted. Show us details that the vehicle had that we hadn’t read about. We thanked him for all his assistance. Before we left he gave us brochures of the vehicle with his business card. After a week we decided to purchase locally and called Bernie. Told him which vehicle ...

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Facebook Jun 28, 2021

Highly recommend!! Bought my INFINITI with someone else but brought it to INFINITI for transmission issues and they repaired my timing chain and a transmission hose with no problem in a timely manner! Shelly Communicated with me very well and was so helpful. I highly recommend

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Google Jun 26, 2021

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Google Jun 22, 2021

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Google Jun 18, 2021

Called in got a hold of Kim, and she was nothing short of AMAZING throughout the whole process! Very professional, thank you Kim for all of your assistance. Top notch service, and I’d highly recommend.

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Cars Jun 9, 2021

I was very pleased with my car buying experience at Infinti of Baton Rouge. It was worth the 90 minute drive from New Orleans to get the car I wanted in the color I loved ( blue). My salesperson was Kim and the finance guy was johnathan- I can highly recommend these two! They made the process easy with no pressure.

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Facebook Jun 3, 2021

Buying experiencing was awesome. No pressure and was an overall great experience

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Facebook Jun 1, 2021

My experience with Mrs Kimberly M.Guidry was awesome she’s experienced in everything you need to no I don’t think I could have done this the way it was done without her we really appreciate everything she did Thank you for it all

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DealerRater May 25, 2021

Overall, I had a great experience with INFINITI of BR. I could not have asked for better service and more friendly people. My salesperson, Kim Guidry was awesome, knowledgeable, and gave me the best price from the start! Also, the business manager, Jonathan made the trade-in/buying process a breeze!

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Google May 20, 2021

After having a DIFFICULT time trying to get closer dealerships to answer my emails/texts...we drove the 5 1/2 hours from MS to Baton Rouge get the car I wanted. And I’m so GLAD we did! This was THE EASIEST dealership I’ve ever been to. From the beginning of my internet inquiry all the way thru buying car/finished process. Everyone here was so so nice! My saleswoman KIM Guidry was AMAZING! I didn’t feel pressured in any way to buy the car. She is so energetic and sweet! She even kept in touch with me afterwords to ...

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Facebook May 19, 2021

After having a DIFFICULT time trying to get closer dealerships to answer my emails/texts...we drove the 5 1/2 hours from MS to Baton Rouge get the car I wanted. And I’m so GLAD we did! This was THE EASIEST dealership I’ve ever been to. From the beginning of my internet inquiry all the way thru buying car/finished process. Everyone here was so so nice! My saleswoman KIM Guidry was AMAZING! I didn’t feel pressured in any way to buy the car. She is so energetic and sweet! She even kept in touch with me afterwords to ...

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Facebook May 18, 2021

Kimberly Guidry was a pleasure to work with. She made my car buying experience a so easy! I’m thrilled with my new INFINITI!

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Google May 13, 2021

Had a wonderful experience with Kimberly and the other staff memories !!!! Class A all the way

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DealerRater May 4, 2021

They are invariably polite, informative, and punctual! I feel that I can ask anything, and if possible they will accommodate. I am happy to work with IBR!

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Facebook May 1, 2021

Great customer service and great price on my new QX60. Thanks Kimberly Guidry!

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DealerRater Apr 28, 2021

Service is always great and the team is awesome enjoy the time there and they never disappoint wouldn’t take my cars anywhere else this is my 8th INFINITI

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Facebook Apr 21, 2021

INFINITI if Baton Rouge gave me one the best sales experiences of all time!! My sales person Kim Guidry was knowledgeable, patient, friendly, and made the experience fun. I think I found my new BFF! 😉 👯‍♂️ Thanks INFINITI of Baton Rouge I will be back. #QX55

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Facebook Apr 15, 2021

Best Luxury dealership in Baton Rouge. Just bought my third car from Bernie Hahn. Easiest purchase I’ve ever had.

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Google Apr 7, 2021

Kimberly Guidry made my car buying experience a pleasure! The whole process was top notch and stress free. I'm thrilled with my new INFINITI!

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Facebook Apr 7, 2021

Kimberly Guidry was a pleasure to work with. She made my car buying experience a pleasure! I’m thrilled with my new INFINITI!

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Google Apr 7, 2021

Kimberley Guidry is the best at INFINITI of BR! She makes your car buying experience so pleasurable that you just want to go back to visit her after you drive off the lot! Go see her! She is amazing! - Janna LeGrange

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Facebook Apr 7, 2021

Kimberley Guidry is the best at INFINITI of BR! She makes your car buying experience so pleasurable that you just want to go back to visit her after you drive off the lot! Go see her! She is amazing! - Janna LeGrange

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Facebook Mar 28, 2021

This company is so reputable, I felt comfortable holding my new car over the phone with Michael. He chatted with me on the phone all day and got me set up to come and pick my car up so that the pick up process would go smoothly. We experienced some hiccups getting financed, and even though we showed up close to closing, he stuck around and saw the transaction through hours later. It was phenomenal service on his behalf and I left a happy customer, knowing I now have a reliable and beautiful pre-owned Lexus that will last me for ...

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Facebook Mar 26, 2021

The best car buying experience of all time! INFINITI of BR is extremely fair with both their trade in value and used car pricing. David is a wonderful salesman who made buying a car a stress-free experience, along with Jonathan in Finance. I definitely will be back to buy my next vehicle!

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Google Mar 24, 2021

Customer service is awesome at infinity of Baton Rouge. Everyone is so nice, caring, and, energetic. I look forward to getting my car serviced.

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Facebook Mar 22, 2021

A huge thank you to Kimberly G. and the INFINITI staff for making my purchase a breeze 😊

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Facebook Mar 22, 2021

We always have experienced a friendly and knowledgeable staff from our Service Consultant Shelly Graves and Our Salesman David Spires

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Cars Mar 20, 2021

Brought my vehicle in for wheel and tire repairs. I was provided a loaner while I waited for repairs to be completed over several days and was kept informed of progress. My service Rep. was very helpful and overall the experience was a good one!

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Facebook Mar 12, 2021

Everyone cares about my needs no matter how large or small The service department is outstanding. If I need a loaner car they have it ready for me. If the time is short I can wait in the most attractive and well appointed waiting area...a great place to read or write or just catch your breath with a fresh cup of coffee(Community of course). Hope to have many more years of driving an Infinity.

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Facebook Mar 11, 2021

My husband and I had a great experience with Brian Hopkins when purchasing our Nissan Rogue! Thanks again for being so helpful!

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DealerRater Mar 9, 2021

I cannot say enough about this dealership! They didn’t pressure me but helped me to be exactly where I needed to drive away in this QX80. After speaking on the phone, I was so impressed with the knowledge of the salesperson that I drove 3 hours to deal with him on my new vehicle.

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Facebook Mar 7, 2021

I had a great experience purchasing my new QX 60!! My sales consultant Bernie Hahn was both personal and professional. He demonstrated a wealth of knowledge regarding the features of the different Infinity models. The business manager Jonathan Hutchens completed our buying process. Thanks to Bernie and Jonathan for a great experience!!

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Facebook Mar 5, 2021

I have owned several models of INFINITI cars and would always go to the dealership in Metairie and all ways had mediocre service. After recent purchase of 2020 QX60 I decided I would no longer deal with that dealership and would take the drive roughly an 1 hour to have my vehicle serviced . The experience was awesome from start to finish and love how I was able to track my status and being greeted by Ms. Tiffany. She was awesome took care of all my needs and showed me how to place an order for some items I wanted for my suv . ...

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Facebook Mar 5, 2021

Matt was a huge help in making my dreams of owning a QX80 come true! Thanks for all your help and making it all go so smoothly!

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Facebook Feb 28, 2021

Thank you Kimberly Guidry for all of your help getting me into the perfect car!! Love it and the incredible service at INFINITI of BR!

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Facebook Feb 27, 2021

To the point dealership, great communication, knew what I wanted and excellent follow through.

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Facebook Feb 20, 2021

Great experience, great service!! Highly recommended giving them your business!!

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Facebook Feb 19, 2021

We highly recommend Kimberly Guidry at INFINITI of Baton Rouge. She helped easily find the QX80 that was perfect for us. She was also super helpful in helping us set the car up and understand all of the amazing features!!!

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Cars Feb 13, 2021

We are first time buyers at Infinity. We love our new QX60. We will highly recommend to friends and family. Thank you again Bernie and Thomas @ INFINITY OF BATON ROUGE..

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Facebook Feb 9, 2021

Ms Kimberly Guidry is an excellent Sales Person at Infinity of Baton Rouge. Got my New QX60 Luxe. In Love

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Facebook Feb 6, 2021

Mrs. Kimberly Guidry took care of me in such a professional manner. I came in, told her what I wanted. She found the exact match of my request. The buying process was stress free. If you’re ever in need of an INFINITI, come see Kim Guidry at INFINITI BR!

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Facebook Feb 3, 2021

Kimberly M. Guidry was the Best!!! Absolutely Friendly And Very Thorough with every piece of information that was needed!! Made Me feel so comfortable in purchasing!!!! Customer Service Was Everything!!!!

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Facebook Jan 30, 2021

Shelly Graves is the absolute BEST customer service representative. She’s knowledgeable, efficient and takes great care of her customers.

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Facebook Jan 27, 2021

Customer service is fantastic

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Facebook Jan 26, 2021

Professional, friendly service! David & Jonathan were great!

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Facebook Jan 25, 2021

Very good dealership. Friendly staff, salesman and all.

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Facebook Jan 9, 2021

Bernie Hahn made the hassle of buying a new car an enjoyable experience. He was very knowledgeable and professional. Thanks again Bernie!

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Google Dec 30, 2020

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Facebook Dec 27, 2020

My 2018 INFINITI Q50 3.0T was repaired satisfactorily under warranty.

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Facebook Dec 27, 2020

I would like to thank Kim Guidry for helping me make this Christmas one to remember for my wife. Kim, you made the buying experience easy and stress free. Thank you so much!


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